Contact Us
Real People, Real Replies, And No Support Queue
We Read Every Message
If you have questions, need guidance, or are seeking more information about our services, our team is here to support you. We’re dedicated to making the process straightforward and efficient. Choose one of the options below to reach out, and we’ll respond promptly to provide the assistance you need.
Contact Form
Contact Details
8 The Green # 5816
Dover, DE 19901
United States
+1 (302) 317 1353
Before You Contact Us
Before you reach out, you might find what you need faster here:
Looking For An Advisor?
Browse our directory.
Want To List Your Firm?
Visit the Add Listing page
Have A Question?
Visit our FAQ page.
Looking For More Info?
Visit our resources.
Common Inquiries
Our directory may be large but the inbox is small, which is part of how we like to work. Every message that comes through this page lands with the team directly, gets read by a real person, and is taken seriously regardless of where it falls in the day. The sections below give a sense of what people typically write in about, in case it helps you find the right starting point for your own message.
Readers
Sovereign Whale is a directory, not an advisory service. We do not recommend firms, facilitate introductions, or intervene in disputes between readers and firms. If you are weighing a decision, the right next step is to contact a listed firm directly through their profile. That said, the form is the best place to get in touch about:
✓ A question about a firm you found in the directory
✓ An issue or concern with a specific listing
✓ A question about reviews, including submission, moderation, or removal
✓ Feedback or corrections on an article
✓ A general question about how the directory works
✓ Anything else not covered by the above
Professionals And Advisors
Whether you are about to list your firm or already have a live listing, this is the right place for questions about how the directory works on your side. The form is the fastest way to reach us, and we respond to listing inquiries within two business days. Use the form to get in touch about:
✓ Listing your firm for the first time
✓ Help with an existing listing, including services, jurisdictions, and team members
✓ The verification process, including what it involves and how long it takes
✓ Choosing between the Standard and Verified tier
✓ Account access, billing, or subscription changes
✓ Accessing the Google Analytics view available to Verified listings
Press And Media
Sovereign Whale is open to working with journalists, publications, and content partners whose work aligns with the standards of the directory. Use the form to get in touch about:
✓ Press or media inquiries, including requests for comment or interviews
✓ Expert commentary from professionals in our network
✓ Republishing or syndication of Sovereign Whale articles
✓ Partnerships, co-authored research, or jurisdiction guides
✓ Sponsored content with clear sponsor attribution
✓ Speaking opportunities and industry awards inquiries
Frequently Asked Questions
How long does it take to get a reply?
Urgent inquiries are handled within one business day. Most other messages receive a reply within two business days. Urgent means a security concern, a factual error on a live article, or a listing issue affecting an active reader inquiry.
Can you recommend a firm for my situation?
No. Sovereign Whale is a directory, not an advisory service. We do not match readers with firms, and we have no commercial incentive to point you toward one firm over another. The directory is searchable by category, jurisdiction, and service, and listings include enough information for you to shortlist firms yourself. We recommend contacting two or three firms and comparing how they respond before making a decision.
Is my data protected when I contact a firm through a listing?
On our side, yes. We do not store your inquiry, sell your contact details, or share them with any party other than the firm you contacted. We do not retain copies of inquiries beyond the time needed to deliver them. What happens after your inquiry reaches the firm is between you and them. Each firm operates under its own privacy policy and data protection regime, which varies by jurisdiction. We recommend reviewing a firm’s privacy practices before sharing sensitive personal or financial information with them.
How do I report a problem with a listing?
Every listing has a Report button at the bottom of the firm’s profile. Use it to flag outdated information, unresponsive contact details, regulatory concerns, or anything else that does not match what the listing claims. You can also use the contact form on this page if the issue is more complex or if you would prefer not to use the on-listing report function.
We review every report and respond directly where the issue is verifiable. We do not act on anonymous reports without supporting detail.
Are reviews moderated?
Yes. Every review is reviewed by a member of our team before it appears on a listing. Moderation checks for relevance, authenticity, and compliance with our review policy. Reviews are not edited for content. If a review meets our standards, it appears in full, including critical reviews.
Why did my review not appear on the listing?
Reviews are moderated before they go live, and not every review is approved. The most common reasons a review is not approved are:
- The reviewer did not actually work with the firm (reviews of public reputation, hearsay, or competitor reviews are not accepted)
- It contains language that identifies a third party without their consent
- The review names other firms in a comparative way
- It is defamatory, threatening, or makes claims we cannot reasonably verify
- It is clearly written by the firm itself, a competitor, or someone with a conflict of interest
If your review was not approved and you believe it should have been, contact us through the form on this page with the firm name and the date of submission, and we will explain our decision.
Can I edit or remove a review I left?
You can request removal of a review through the contact form. Once removed, you may submit a new review if you would like to provide updated feedback. We do not currently support direct editing of a published review by the reviewer.
Is there a cost to use the directory as a reader?
No. The directory is free for readers. There is no paywall, no subscription, no premium tier for browsing or contacting firms. Sovereign Whale earns revenue from professionals who list their firms, not from the people using the directory to find them.
How do I sign up to list my firm?
Visit the Add Listing page to choose your category and submit your firm. The submission form covers your firm description, services, jurisdictions, contact details, and team or principal information. Standard listings are free and go live within a few days of submission, subject to a basic legitimacy check. Verified listings enter the verification process, which is described in the next question.
What is the difference between a Standard and Verified listing?
A Standard listing puts your firm in the directory with a full profile, contact details, and category placement. It is free, takes a few days to go live, and remains in place as long as the firm is active. Standard listings appear in directory search, category pages, and jurisdiction filters.
Verified listing carries the Sovereign Whale verification badge, sits above Standard listings in search results, and includes access to Google Analytics for the listing, the ability to respond to reader reviews, eligibility for newsletter mentions, and cross-linking from related articles. Verified listings go through the verification process described below, and are reviewed semi-annually to maintain the badge. The fee is $99 per month.
A full feature comparison is available on the Add Listing page.
How long does the verification process take?
The verification process takes two to three weeks from submission to badge approval. The timeline covers credential checks with the relevant regulator, screening against sanctions, PEP, and adverse media databases, a public reputation review, a test inquiry through the firm’s public contact channel, and a direct interview with the firm’s principal. Complex cases involving multiple jurisdictions or unusual regulatory structures may take longer, and we keep firms updated throughout.
What happens if my firm does not pass verification?
The outcome depends on the reason. If the issue is administrative or documentation-related, we will contact you to resolve it before making a final decision. If the firm meets the directory’s general standards but does not meet the specific verification criteria, your listing reverts to Standard tier and you remain in the directory without the badge. If the issue is more serious, such as active regulatory action, sanctions exposure, or material misrepresentation on the application, the firm will not be listed and you will not be charged.
Where can I view the analytics for my Verified listing?
Analytics are available on your listing’s backend view. Log in to your firm’s account, navigate to your listing, and the analytics panel appears within the listing dashboard. The view includes traffic to your listing, reader interactions, and inquiry volume. Analytics are exclusive to Verified listings.
Can I edit my listing after it goes live?
Yes. Log in to your firm’s account and you can edit your listing description, contact details, services, jurisdictions, team information, and images at any time. Substantive changes to credentials, licensing, or stakeholder composition trigger a brief re-review for Verified listings, but routine updates publish immediately.
Can I list my firm in more than one category?
Yes, and we encourage it if your firm genuinely operates across more than one category. A firm that handles both wealth structuring and international tax, for example, should list in both. Listing in a category you do not actually practice in will be flagged during review and the listing will be moved or removed.
How do I cancel or downgrade a Verified listing?
Log in to your account and click the cancel or downgrade option in your subscription settings. A cancelled Verified listing reverts to Standard tier automatically, keeping your firm in the directory without the badge or Verified features. There are no cancellation fees and the change takes effect at the end of your current billing cycle.
Do you accept sponsored content?
Yes, on a case-by-case basis. Sponsored content is reviewed in advance and accepted only when it meets our editorial standards for accuracy, relevance to our readers, and integrity. We do not publish anything misleading, anything we cannot verify, or anything that competes with our independent coverage. Sponsored content is labeled openly as sponsored at the top of the article and carries the sponsoring firm’s name.
Can I republish or syndicate Sovereign Whale articles?
Republishing articles are done on a case-by-case basis. We are open to syndication agreements with credible publications, but we do not allow full republication on third-party sites without prior agreement.
How do you make money if there are no commissions?
Sovereign Whale charges firms for Verified listings ($99 per month) and accepts sponsored content on a case-by-case basis. We do not take commissions on the introductions we generate, we do not run advertising, and we do not have affiliate or referral arrangements. Readers contact firms directly through their listings without anything passing through us.